Terms of Service

1. Acceptance of Terms

Welcome to EnergyMart Network Ltd ("we," "our," or "us"). These Terms of Service ("Terms") govern your use of our website, services, and products. By accessing our website or using our services, you agree to be bound by these Terms.

If you disagree with any part of these Terms, then you may not access our services. These Terms apply to all visitors, users, and customers of our services.

2. Company Information

EnergyMart Network Ltd is a private limited company registered in England and Wales.

• Company Registration Number: 12345678
• Registered Office: 25 Canada Square, Canary Wharf, London E14 5LQ, United Kingdom
• VAT Number: GB123456789
• Ofgem License Number: ABC123456
• Website: energysmart-network.com
• Email: [email protected]
• Phone: 0203 808 5200

3. Our Services

3.1 Energy Supply Services

We provide electricity and gas supply services to domestic and business customers throughout England, Scotland, and Wales. Our services include:

• Fixed-rate energy supply contracts
• Smart meter installation and monitoring
• Energy efficiency advice and solutions
• Customer support and account management
• Billing and payment processing

3.2 Smart Home Technology

We offer smart home technology solutions including smart thermostats, energy monitoring systems, and home automation devices.

3.3 Online Platform

Our website and online platform provide account management, usage monitoring, and customer service features.

4. Account Registration

4.1 Account Creation

To use our services, you must create an account by providing accurate and complete information. You are responsible for:

• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Immediately notifying us of any unauthorized use
• Ensuring your account information remains current and accurate

4.2 Eligibility

You must be at least 18 years old and legally capable of entering into binding contracts to use our services. You must be the owner or authorized occupier of the property for which you are requesting energy supply.

4.3 Account Security

You agree to use a strong password and enable two-factor authentication where available. We are not liable for any loss or damage arising from your failure to comply with security requirements.

5. Payment and Billing

5.1 Payment Terms

• Bills are issued monthly and payment is due within 14 days of the bill date
• Payment can be made by direct debit, credit/debit card, or bank transfer
• All prices include VAT at the current rate
• Standing charges and unit rates are clearly stated in your contract

5.2 Late Payment

Late payment charges may apply if bills are not paid by the due date. We reserve the right to:

• Charge interest on overdue amounts
• Suspend services for non-payment
• Engage debt collection agencies
• Install prepayment meters where appropriate

5.3 Price Changes

We will provide at least 30 days' notice of any price increases. You have the right to terminate your contract without penalty if you do not accept the price change.

6. Energy Supply Terms

6.1 Supply Commencement

Energy supply will commence on the agreed date subject to:

• Successful completion of switching procedures
• Settlement of any outstanding debts with previous suppliers
• Satisfactory credit checks
• Meter readings and access arrangements

6.2 Meter Readings

You must provide accurate meter readings when requested or ensure safe access for meter reading. We may estimate readings if actual readings are not available.

6.3 Smart Meters

We may install smart meters as part of our service. Smart meters remain our property and must not be tampered with or interfered with.

6.4 Supply Interruptions

We are not liable for supply interruptions caused by:

• Network operator maintenance or emergencies
• Acts of nature or force majeure events
• Government actions or regulatory requirements
• Customer equipment faults or safety issues

7. Customer Obligations

7.1 General Obligations

• Provide safe and reasonable access to meters and equipment
• Use energy safely and in accordance with applicable regulations
• Report faults, emergencies, or safety concerns immediately
• Notify us of changes in property ownership or occupancy
• Not interfere with meters or energy supply equipment

7.2 Prohibited Activities

You must not:

• Use our services for any unlawful purpose
• Attempt to gain unauthorized access to our systems
• Transmit malicious code or harmful content
• Violate any applicable laws or regulations
• Resell energy supplied under your contract

8. Intellectual Property

8.1 Our Intellectual Property

All content on our website, including text, graphics, logos, software, and trademarks, is owned by us or our licensors and is protected by intellectual property laws.

8.2 License to Use

We grant you a limited, non-exclusive, non-transferable license to use our website and services for their intended purpose. You may not:

• Copy, modify, or distribute our content without permission
• Use our trademarks or branding without authorization
• Reverse engineer or attempt to extract source code
• Create derivative works based on our content

9. Limitation of Liability

9.1 General Limitations

To the maximum extent permitted by law, our liability is limited as follows:

• We exclude liability for indirect, consequential, or punitive damages
• Our total liability is limited to the amount paid by you in the 12 months preceding the claim
• We do not warrant that our services will be uninterrupted or error-free
• We are not liable for third-party actions or failures

9.2 Exceptions

Nothing in these Terms excludes or limits our liability for:

• Death or personal injury caused by our negligence
• Fraud or fraudulent misrepresentation
• Breaches of statutory rights that cannot be excluded
• Any matter for which it would be illegal to exclude liability

10. Termination

10.1 Termination by Customer

You may terminate your contract by giving us the required notice period specified in your contract terms. Fixed-term contracts may be subject to early termination charges.

10.2 Termination by Us

We may terminate your contract immediately if:

• You breach these Terms or your supply contract
• You fail to pay bills after proper notice
• You provide false or misleading information
• Continued supply would be unsafe or illegal

10.3 Effects of Termination

Upon termination:

• You must pay all outstanding charges
• We will arrange for final meter readings
• Your data will be handled according to our Privacy Policy
• Surviving provisions of these Terms will continue to apply

11. Complaints Procedure

11.1 Internal Complaints

If you have a complaint, please contact us first:

• Phone: 0203 808 5200
• Email: [email protected]
• Post: Complaints Team, EnergyMart Network Ltd, 25 Canada Square, Canary Wharf, London E14 5LQ

We will acknowledge your complaint within 2 working days and provide a full response within 8 weeks.

11.2 Alternative Dispute Resolution

If you are not satisfied with our response, you may refer your complaint to the Energy Ombudsman:

12. Governing Law

These Terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the English courts, except where you have the right to bring proceedings in the courts of your home country.

13. Changes to Terms

We may update these Terms from time to time. We will notify you of any material changes by:

• Posting updated Terms on our website
• Sending email notifications to registered users
• Providing notice in your bills or statements

Your continued use of our services after changes take effect constitutes acceptance of the updated Terms.

14. Contact Information

If you have any questions about these Terms, please contact us:

Phone: 0203 808 5200
Email: [email protected]
Legal Queries: [email protected]
Website: energysmart-network.com

Business Hours

Monday - Friday: 8:00 AM - 6:00 PM
Saturday: 9:00 AM - 4:00 PM
Sunday: Closed